100% Quality Guarantee
You have a full year to fall in love with your new furniture.
We're so confident that you will be completely happy with your new furniture when it arrives that we offer a one-year, 100% money back guarantee.
If you don't love your new furniture, you can contact us and send your furniture back for a full refund!
(There are some exceptions to this policy, but they're common sense ones. You can read the fine print below. Basically — please make sure you're ordering the right size, the right color, etc. Our craftsmen can't impress you with their skill if your new china cabinet doesn't fit through the doorway!)
How can we make such an offer?
Because we know how beautiful our furniture is, and how impressive it is to see our furniture in person. Because we're confident that you will feel this is one of the best purchases you have ever made.
We've shipped over 15,000 pieces of furniture in the last 18 years … and have had less than 14 returns. That's less than 1 return per year.
We're very good at what we do. That's why we've been in business since 2001.
Details On Our 100% Quality Guarantee
We offer a 100% Quality Guarantee on all of our furniture. We will refund the purchase price of the product, including your original shipping charges, under the following conditions:
The 100% Quality Guarantee does not apply in the following circumstances:
This Guarantee is limited to the original purchaser of the product and does not extend to any third-party beneficiaries, such as the original purchaser's customers and/or end users. It applies only to goods purchased directly from Erik Organic. Any resale, rental, or lease of warranted goods voids the Guarantee except as specified separately under a reseller agreement.
Erik Organic may limit or refuse requests for replacements or refunds in the event of fraud, abuse of privileges, or violations of the terms of this Guarantee and/or other Erik Organic policies, as determined in Erik Organic's sole discretion.
To initiate the return process, you must notify Erik Organic at: firstname.lastname@example.org