100% Quality Guarantee

You have a full year to fall in love with your new furniture.

We're so confident that you will be completely happy with your new furniture when it arrives that we offer a one-year, 100% money back guarantee.

If you don't love your new furniture, you can contact us and send your furniture back for a full refund!

(There are some exceptions to this policy, but they're common sense ones. You can read the fine print below. Basically — please make sure you're ordering the right size, the right color, etc. Our craftsmen can't impress you with their skill if your new china cabinet doesn't fit through the doorway!)

How can we make such an offer?

Because we know how beautiful our furniture is, and how impressive it is to see our furniture in person. Because we're confident that you will feel this is one of the best purchases you have ever made.

We've shipped over 15,000 pieces of furniture in the last 18 years … and have had less than 14 returns. That's less than 1 return per year.

We're very good at what we do. That's why we've been in business since 2001.

Details On Our 100% Quality Guarantee

We offer a 100% Quality Guarantee on all of our furniture. We will refund the purchase price of the product, including your original shipping charges, under the following conditions:

  1. The furniture is not created to our rigorous quality standards, the furniture does not match the product description, and we are unable to resolve this issue to your satisfaction.
  2. You may reject the order upon delivery, OR return the furniture to us in new condition within 365 days of delivery.

The 100% Quality Guarantee does not apply in the following circumstances:

  • The furniture was created to the specifications you provided to us, but your specifications were wrong. For example — if the cabinet you asked us to build doesn't fit inside your front doorway, then we then cannot accept a return on that basis. (We are creating hand-made furniture from scratch to your specifications, so we ask that you please make sure that you get the specifications right).
  • Handcrafted wood furniture will have natural variations in grain, color, and material characteristics such as knots, insect markings, pitch pockets, and mineral streaks. These are not considered defects. Because of the use of natural materials and the handcrafted nature of our products, this 100% Quality Guarantee does not cover minor differences or variations between photos or samples and your furniture.
  • Damage or appearance changes from improper care or improper storage after delivery.
  • Damage from abnormal physical stress, environmental conditions, exposure to extremely high or low humidity, rapid temperature changes, or sunlight, or damage due to use contrary to any instructions issued by Erik Organic, which occurs after delivery.
  • Damage resulting from accidents, abuse, improper use, or negligence after delivery, including but not limited to burns, scruffs or scratches, watermarks or staining, pet damage, or damage from cleaning products, chemical treatments, or protective coatings.
  • Damage resulting from commercial/non-residential or outdoor use.
  • Repairs, reconstruction, or alterations performed by persons other than Erik Organic, unless expressly authorized in writing by Erik Organic.

This Guarantee is limited to the original purchaser of the product and does not extend to any third-party beneficiaries, such as the original purchaser's customers and/or end users. It applies only to goods purchased directly from Erik Organic. Any resale, rental, or lease of warranted goods voids the Guarantee except as specified separately under a reseller agreement.

Erik Organic may limit or refuse requests for replacements or refunds in the event of fraud, abuse of privileges, or violations of the terms of this Guarantee and/or other Erik Organic policies, as determined in Erik Organic's sole discretion.

Return Procedure

To initiate the return process, you must notify Erik Organic at: sales@erikorganic.com

Call Us at 888-900-5235 If we can help with any questions. Thanks!