Shipping Details | Erik Organic

Shipping our Handcrafted Furniture

Erik has been shipping custom home improvement products around the country for over a decade. He has successfully delivered custom pieces to thousands of satisfied customers in all 50 states, several Canadian provinces, and several European countries.

Definitions of Shipping Methods

UPS Ground: When we schedule a package via UPS, we will email you a tracking number. This tracking number will be created a few days before your piece ships out due to a communications lag with out Amish partners (they have no telephones, faxes, computers or email and live in remote rural areas due to their religious beliefs).

When the package ships out, you will be able to track it directly on the UPS website and prepare for its arrival. If you're not there when they attempt a delivery, they will generally leave a note on your door providing you with other options (this may vary a bit, depending on your driver). UPS will make three delivery attempts.

Inside the Home Delivery and Setup, Hand Delivery: We hand-deliver many of our furniture pieces with this method, this practice has been very popular with our customers.

Dan or Ron will contact you 1-2 weeks ahead of time to discuss your delivery time and date. They will do any specified installation of the pieces, can answer questions about the furniture that you may have, and can fix many small problems on the spot (such as bolt tightening, loose chair arms, etc). You will be encouraged to inspect each piece before you sign the Bill of Lading, where you have the opportunity to note your satisfaction or dissatisfaction clearly in writing.

Inside the Home Delivery and Setup, Professional Furniture Movers: Pieces that are not directly hand-delivered are shipped via professional furniture movers, such as Bekins or Yellow Freight. The company used depends on your location.

When the package arrives in your home city, a local delivery agent will contact you to make a delivery appointment (generally within a 2 hour time window). The agents will unpack the pieces and set them up, doing any necessary installation. They will also remove the crates and packaging debris when they are finished. You are allowed the opportunity to fully inspect the unpackaged pieces and sign the Bill of Lading, noting any problems clearly in writing.

Freight or Curbside Delivery: Curbside delivery requires the customer to remove the furniture from the back of the truck or liftgate, open the package on the driveway or sidewalk, inspect the piece(s) carefully, sign the Bill of Lading to accept the delivery, and then move the piece(s) inside the home. The driver will not assist with any of these things, nor will the driver be responsible for disposing of or recycling the packing materials.

Curbside or Freight can save $230, but this savings must be balanced against the inconvenience and increased risk of shipping or damage which is not noted on the bill of lading. We generally recommend an upgrade to 'In-Home Setup' for larger furniture pieces and sets.

Shipping Prices

Shipping prices are calculated based on shipping costs in the lower 48 states, USA. Please contact us for shipping quotes to Hawaii, Alaska and Canada.

Our quoted prices for 'inside the home delivery and setup' assume that the furniture will fit easily inside the door, does not require moving other furniture out of the way, does not require disassembly of the piece to get it into the room it will be placed in, and does not require movement up multiple flights of stairs (basically, it assumes a normal sort of delivery).

Delivery inside of multi-unit buildings with high security or limited delivery hours may require special accommodations.

Please let us know if your delivery might be a bit unusual -- the process will go a lot smoother if we know these things in advance.

Shipping Damage

We package all of our shipments exceptional care to reduce the possibility of damage. Still, accidents happen -- and even the best packaging cannot prevent all damage from occurring.

When a piece of our furniture is damaged, we work closely with our customers to resolve the matter as quickly as possible. This may involve finding a local repairman to fix the damaged part, it may also require shipping a piece back for repair. Once in while, it means personally delivering a replacement piece to get it there in time for an important Holiday.

We are a customer-focused company, and you can be assured that we do our best to simplfy this process for you as much as we can.

If Your Piece Arrives Damaged

UPS: If the shipment arrives damaged or defective, please be sure to report any damage to us within 48 hours of your receipt of the shipment. Be sure to keep all of your packaging. We will discuss the details with you, and may ask for photographs to help us determine the extent of the damage and/or defect. This will help us to resolve the issue as quickly and simply as possible.

Freight or Hand Delivery: If your piece arrives damaged or defective, please contact us to discuss it while the driver is still there. If this is not possible, then please be sure to note all of the details (including any damage to the exterior packaging) on the Bill of Lading. Please note that the Bill of Lading is a legal document, and that all substantial damage and defects must be detailed in writing prior to signing. The driver is required to allow you ample time to make a full inspection of the furniture.

While we try to be accommodating to our customers when damage occurs, these steps are required by the shipping companies that deliver our packages. They are not intended to be an inconvenience. In our experience, the quickest way to resolve these issues is to follow the shipper's procedures and clearly document everything on the bill of lading.

discount on furniture

As a repeat customer I'm even more pleased to know that you continue to deliver high quality solid wood products of excellent craftsmanship. I'd certainly recommend your products to anyone having an appreciation for simple, but elegant, and very functional furniture.