Erik Organic's Commitment to Quality

100% Quality Guarantee

You may return a piece that is not created to our rigourous quality standards and request a full refund.

As each piece is created individually to your specifications, we could not offer this guarantee and remain in business if the quality of our pieces was not exceptional. We are experts at creating and delivering custom furniture.

Ten Years of Proven Customer Satisfaction

Erik has been shipping custom furniture to customers across the country for over a decade. We encourage you to view the comment cards and emails sent in by some of the customers he has worked with.

In ten years, Erik has had 22 returns out of approximately 9000 furniture pieces.

Our Reputation for Quality

Our reputation for ethical and responsive customer service is the foundation of our business.

Our owners and staff were raised to do right by other people. We strongly believe that a business must uphold its end of the social contract by being responsible to its customers, to the land, and to the community at large.

Our 100% Quality Guarantee

We offer a 100% quality guarantee on all of our furniture. We will refund all of your money, including your original shipping charges, under the following conditions:

1. The piece is not created to our rigourous quality standards, does not match the product description, and we are unable to resolve this issue to your satisfaction, AND

2. Your order is returned to us in new condition within 30 days of delivery, to the address specified by us (you must contact us and ask for the proper return address). Erik Organic reserves the right to reject returns of merchandise that shows signs of customer use or damage.

We cannot offer this 100% quality guarantee for the following reasons:

The color does not match the photographs on the website (please request a free wood sample prior to choosing a wood or stain).

The furniture is not the right size for your needs.

Handcrafted wood furniture will have natural. variations in grain, color, and material characteristics such as knots, insect markings, pitch pockets, and mineral streaks. These are not considered defects.

Because of the use of natural materials and the handcrafted nature of our products, this quality guarantee does not cover minor differences or variations between illustrations or floor samples and your furniture.

Normal wear and tear.

Damage or appearance changes from improper care or storage after delivery.

Slight variations in appearance (normal shrinkage, swelling, hairline cracks, minor warping, etc.) which result from normal expansion and contraction of wood as it responds to climate changes within the home.

Damage from exposure to extremely high or low humidity, or rapid temperature changes, after delivery.

Damage resulting from accidents, abuse, improper use, or negligence after delivery, including but not limited to burns, scuffs, watermarks, scratches, pet damage, or damage from cleaning products.

Damage resulting from commercial or outdoor use.

Repairs not performed or authorized by Erik Organic.

One-Year Warranty Information

We offer a one year guarantee against defects in materials and workmanship on all of our handcrafted furniture.

We believe in sustainable (but not perpetual) economics. In an age where we are seeing corporate giants fall, it would be simply dishonest to assume that we will be here 30-60 years from now to honor a lifetime warranty. Therefore we offer a warranty which we believe is both reasonable and honest. Any defects in materials or workmanship are highly likely to show up in the first year.

A one-year warranty is also in keeping with the traditions of our Amish partners, whose faith precludes engaging in long-term contracts. (It can be considered somewhat sacreligious for a craftsman to promise a lifetime warranty, when God may have other plans for them.)

Once the warranty has expired, we do offer reasonably-priced repair services for all of our customers. Please contact us with any questions.

Warranty Details

This warranty applies only to goods purchased directly from Erik Organic, and applies only under conditions of normal indoor residential use. Any resale, rental or lease of warranted goods voids the warranty except as specified separately under a reseller agreement. Modification of the merchandise voids all warranties.

Erik Organic warrants to the original purchaser that within 1 year of delivery, it will repair or replace any piece of furniture which is defective in structure or workmanship. The decision to replace or repair the item is at the sole discretion of Erik Organic. If Erik Organic determines that repair is impractical, it may furnish you with a substitute piece of the same or similar color, design, style, and quality. These are your exclusive remedies under our warranty.

If you notice a manufacturing defect, you must notify Erik Organic within 1 year of delivery at: sales [at] erikorganic [dot] com

After notification, Erik Organic will contact you regarding your concern and arrange for any photographs or inspection needed to determine whether a manufacturing defect exists.

Not Covered Under Warranty:

Handcrafted wood furniture will have natural variations in grain, color, and material characteristics such as knots, insect markings, pitch pockets, and mineral streaks. These are not considered defects, and are therefore not covered by the warranty.

Because of the use of natural materials and the handcrafted nature of our products, this warranty does not cover minor differences or variations between illustrations or floor samples and your furniture.

Normal wear and tear.

Damage or appearance changes from improper care or storage after delivery.

Damage from exposure to extremely high or low humidity, or rapid temperature changes, after delivery.

Damage resulting from accidents, abuse, improper use, or negligence after delivery, including but not limited to burns, scuffs, watermarks, scratches, pet damage, or damage from cleaning products.

Damage resulting from commercial or outdoor use.

Repairs not performed or authorized by Erik Organic.

Implied Warranties, and Consequential and Incidental Damages:

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. ERIK ORGANIC MAKES NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THESE AND ALL OTHER IMPLIED WARRANTIES ARE SPECIFICALLY DISCLAIMED. "Implied warranties" mean any warranties that the law sometimes implies to have been given by the seller even though they are not set out in writing.

ERIK ORGANIC WILL NOT BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, EVEN IF IT HAS REASON TO KNOW IN ADVANCE THAT THEY ARE POSSIBLE. "Consequential or incidental damages" includes but is not limited to any loss, expense, or damage other than to the furniture itself that may result from a defect in the furniture.

Erik Organic does not authorize anyone, including any authorized resellers, to create for it any other warranty, obligations, or liability in connection with any of its products.